Refund policy

In compliance with distance selling regulations we offer all of our clients the opportunity to return any items they are not entirely happy with within 7 days of receipt of the item. A full refund of the purchase price, excluding return delivery costs will be provided upon receipt of the returned item in the same condition as it was sent out. It is highly recommended that any items returned to us are sent via the original postage method to ensure safe receipt by us.

In the unlikely event that any item arrives damaged or is lost in transit then a refund will only be issued once a claim has been made via the procedures set out by Royal Mail.

To start a return, you can contact us at treasurefindersuk@hotmail.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.